Customer Service information

Customer Care

Please review Homeowner Resources Page for helpful tips.
Email: warranty@silvercreekcommunities.com   (preffered method)
Fax: (770) 947-4026
Plumbing and Heating / Air Emergency* numbers are below.

Warranty contact / follow up numbers for subcontractors:

Appliances (except water heater)         HH Gregg                   800-284-7344

Electrical                                                    West Georgia             770-445-1080

Garage Doors & Openers                      Metro Garage Doors 770-489-9726

Heating & Air                                             Towne Lake HVAC    678-238-3222

Light fixtures & ceiling fans                    Progressive                770-920-9960

Plumbing (includes water heater) ***  R&R Superior            770-917-1889 x 219       ***Sewer line backup covered only 30 days after closing date***

*As defined in the Silver Creek Communities limited warranty, "emergency" includes situations such as:

   1. Gas Leak/Outage (contact your service provider)
   2. No air in extreme heat/no heat in extreme cold
   3. Severe electrical problems (total outage)
   4. Severe plumbing leak that cannot be isolated/stopped without complete water system shutdown

 
HONORED AS BRONZE AWARD RECIPIENT

Silver creek communities, a Georgia based home builder, has recently been honored as a Bronze Award recipient by the nation’s leading new home warranty company, Home Buyers Warranty Corporation (2-10 HBW®).

Silver Creek Communities is committed to making sure their homebuyers get the most living space for their money. Every Silver Creek home demonstrates pride in design and architecture, as well as construction and customer service. Silver Creek’s foundation is a commitment to building quality homes with the excellence in craftsmanship and style, and providing buyers with all the space their biggest investment deserves. This enduring allegiance to customer satisfaction has made the company one of the most highly respected homebuilders throughout the metropolitan Atlanta area.

“Silver Creek Communities stands behind every home they build.” Stated Rob Bounds, a 2-10 HBW risk management specialist. “Their years of experience and attention to detail ensure that every home built is of the utmost in quality and craftsmanship”. He continued.

2-10 HBW developed the bronze award to celebrate a select group of builder members who achieve their 10-year anniversary in the warranty program. 2-10 HBW is proud of the partnerships formed with industry leaders, and the Bronze Award is a designation that honors a builder’s commitment to quality construction and excellence in customer satisfaction.

OUR WARRANTY PROGRAM

You will enjoy some distinct advantages when you move into your new Silver Creek Communities home, such as: large thoughtfully designed floorplans, quality construction, friendly neighborhoods, prompt customer service, and the added assurance of our award winning warranty program.

WARRANTY COVERAGE YOU CAN COUNT ON

Silver Creek Communities stands behind every home we build. We are committed to providing our homebuyers with the best in quality workmanship, design, and service. Because your new home is one of the biggest investments you will ever make, it is with great pleasure that we include comprehensive warranty coverage on your new home.

The home buyers warranty corporation (2-10 HBW®) new home warranty is one of the most complete and comprehensive warranty programs available:
- One full year of workmanship and materials coverage.
- Two full years of systems coverage against defects in
Wiring, piping and ductwork in electrical, plumbing, heating
Cooling, ventilating and mechanical systems.
- Ten full years of structural defect coverage.

Best of all, your home is covered immediately on the day of closing. Along with the strength of the 2-10 HBW® warranty program, we are proud to stand behind our homes.

PRE-CLOSING ORIENTATION AND WALK THROUGHS

Several days prior to closing silver creek’s customer service manager will conduct a thorough inspection and orientation with the buyer. The purpose of this orientation is to confirm that the home is completed in an acceptable manner, and to demonstrate operation of mechanical systems throughout the property. A list of items to be adjusted, if any, will be given to the buyer and superintendent for completion. On the day of closing the buyer will perform a final walk through with the superintendent to confirm that the home is completed and move in ready.

TWO 1ST YEAR WARRANTY FOLLOW UP APPOINTMENTS

Because of our desire to have you completely happy with your decision to purchase your home from Silver Creek Communities, we look forward to seeing you twice during a one year workmanship warranty period to make minor warranty adjustments in your home.

4-6 week warranty appt.- during the first 4-6 weeks upon living in your new home you are asked to make a list of any minor non-emergency warranty items. Near the end of this time period this list can be mailed or faxed to Silver Creek’s warranty department for correction.

11 month warranty appt.- before the end of your one-year workmanship warranty we ask that you send a list of any further warranty items that we may address for you prior to the end of this warranty period. Please refer to your homeowner handbook when compiling this one year warranty items. This handbook defines where homeowner responsibility ends and builder responsibility begin. It is also a resource to answer maintenance issues that may arise in the first year. Once each of the above lists is received, our warranty manager will then contact you to set up a mutually agreeable appointment time. Please note that non-emergency warranty visits will be made Monday through Friday between 8am and 4pm. An adult must be present during these appointments.